Published openly, and shown to you before you pay. Nothing in it may be varied verbally.
We publish this policy openly, and we show it to you before you pay. Nothing in it may be varied by a member of staff verbally.
| Notice given before departure | Refund of amount paid |
|---|---|
| More than [90] days | [XX]% less administrative charge of ₦[XX,XXX] |
| [60–89] days | [XX]% |
| [30–59] days | [XX]% |
| [15–29] days | [XX]% |
| Fewer than [14] days | [XX]% |
Non-refundable in all cases: visa fees already paid to the Saudi authorities, issued airline tickets subject to airline rules, and accommodation deposits already committed to third parties. These will be itemised for you.
Where a visa is refused: the Pilgrim is refunded [XX]% of the package, less the visa fee and any non-recoverable third-party costs, itemised in writing.
Where the Company cancels: a full refund of all sums paid, or transfer to an alternative departure at the Pilgrim's election.
Where a paid-for service is not delivered: the Pilgrim is entitled to compensation calculated as [state method]. Claims must be submitted within [30] days of return.
Refund processing: approved refunds are paid within [XX] working days into the account from which payment was made.
Substitution: with the Company's written consent and subject to airline and visa rules, a Pilgrim may transfer their booking to another person up to [XX] days before departure, on payment of a transfer charge of ₦[XX,XXX].
Contact our head office and we will be glad to explain anything on this page.