Answers on costs, visas, deposits, mahram rules and more.

Visit any of our three offices, call us, or send a WhatsApp message. A consultant will take you through the available packages, confirm your dates and issue a booking form. Your place is secured once the deposit is paid and the form is signed.

₦[XXX,XXX] for Umrah and ₦[X,XXX,XXX] for Hajj. The balance is payable in instalments as set out in your booking agreement.

By bank transfer or deposit into the corporate account of Al Mubarak Hajj & Umrah Limited, or by card or POS at any of our offices. We issue a numbered receipt for every payment. We never accept payment into the personal account of any staff member or agent.

Yes. Umrah packages may be paid in two or three instalments before the visa is processed. Hajj may be paid across the registration season, or through our Hajj Savings Plan.

The fare confirmed in your booking agreement is held, save for increases imposed by third parties beyond our control — Saudi government fees, airline fuel surcharges or a Saudi visa fee increase. Where any such increase arises, we will show you the evidence of it before requesting anything further.

Please contact Al Mubarak Hajj & Umrah Limited for the current policy.

Umrah visas are typically issued within [X–X] working days once accommodation is registered and all documents are complete. We advise beginning at least four to six weeks before travel.

Yes. Your passport must be valid for at least six months beyond your travel date. Begin your renewal with the Nigeria Immigration Service immediately, and speak to us in the meantime.

Visa issuance is the sole prerogative of the Saudi authorities. We prepare and submit applications correctly to minimise the risk, but we cannot and do not guarantee issuance.

Saudi visa rules now permit women aged 18 and above to apply for an Umrah visa without a male guardian. Practice among operators varies, and scholarly opinion on travelling without a mahram differs. We arrange supervised group travel for women travelling without a mahram, with female group coordinators. Confirm your specific situation with your consultant before booking.

Yes. Minors under 18 travel linked to the application of a parent or legal guardian holding a valid visa. We arrange family rooming and advise on pacing the rites realistically for young children.

Yes, with the right arrangements. We provide wheelchair assistance at every airport, wheelchair tawaf and sa'i, accommodation as close to the Haram as your package allows, and a team member assigned to assist. Tell us her needs at the point of booking.

We fly [airlines] depending on the package and departure city. Your airline and routing are confirmed in your booking agreement.

Every one of our packages states the distance in metres. We do not use vague descriptions such as "close to the Haram".

Meals are as stated in your package — from breakfast only to full board. Our full-board packages include Nigerian dishes alongside continental and Arabic options.

Yes. Every group travels with a Nigerian team leader and a guide, and there is a 24-hour support line for the duration of your stay.

Zamzam allocation is subject to airline policy and Saudi regulations, which change from season to season. We advise on the current position before departure.

As early as registration opens. Hajj is quota-based, and once the Saudi portal closes, no extensions are granted. Registering late is the most common reason Nigerians who intend to perform Hajj do not travel.

Licensed operators are required to submit packages to NAHCON for evaluation and approval before fares are announced or packages marketed. Ours are submitted accordingly, and our licence details are published on our Licences page.

Yes — this is Badal Hajj, and we arrange it. Certain scholarly conditions apply; our resident scholar will discuss your case with you.

Check that the company is registered with the CAC, that it appears on NAHCON's published list of licensed tour operators, that it has a physical office you can visit, that it issues a written contract, and that payment goes into a corporate account in the company's registered name. If any of those are missing, walk away.

Contact us first, in writing, on [complaints@almubarakhajjumrah.com]. If we do not resolve it, you may escalate to NAHCON's Inspectorate and Compliance Division.